Currently as this time we do not ship international, nor can we ship to Puerto Rico, APO’s, FPO’s or PO boxes.
Free Economy Shipping for orders over $49. This only applies to items that can be shipped via UPS or FedEx small parcel delivery. Products that are considered to be oversized due to the weight or dimensions will be subject to a $75 surcharge due to the increase in cost by the shipping service provider for larger or heavier items.
Packages weighing more than 150 lbs.
Packages larger than 165 inches in length and girth combined.
Packages larger than 108 inches in length.
Please note that item(s) may ship separately from other locations and/or ship in separate boxes. This may cause items to arrive at different times. Handling times will vary by manufacturer. Please contact us if there are any concerns in regards to arrival dates.
Lumtopia.com strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at to inquire about expedited shipping services. Lumtopia.com is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.
Lumtopia will charge your credit card in full via our secure server within 24 hours of the time of your purchase. Lumtopia reserves the right to cancel any orders containing any error, inaccuracy or omission; if your credit card has been charged for a purchase and your order is canceled, Lumtopia will directly issue credit to your credit card. For product returns, please see Lumtopia’s Return Policy.
All products sold by Lumtopia are covered by the manufacturer’s warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at Lumtopia for assistance in processing your claim. We will in no uncertain terms or conditions are liable for installation fees of any kind.
Lumtopia cannot guarantee that the depiction you see on your own computer monitor, matches the true color of the item; the display in part depends on the type and settings of your computer monitor.
Your Satisfaction is our Number One Goal. At Lumtopia, we want you to be 100% satisfied with your purchase, and exactly what you want. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you just do not like or that does not match your decor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours.
Note: If your product has arrived damaged or does not work properly, please refer to the "Damaged & Defective Goods Policy" below.
Items returned without the proper RGA# or sent to the wrong warehouse are subject to an automatic 25% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.
Please do not request a charge back from your credit card company during the return process. Due to the extensive time required to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will handle the issue and make sure we do everything we can to bring it to a satisfying and timely conclusion - at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item. Please Contact us by calling our toll-free number or email us noting what was damaged.
For smaller UPS or FedEx deliveries that are damaged in transit, instead of refusing the package, please contact our store immediately. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Lumtopia of defective or damaged merchandise within two business days of receipt.
Immediate inspection is especially important when receiving large items (such as a chandelier, large pendant, or glass items) from common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify our store of refusal so we can anticipate the return and send out a new item. Lumtopia will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit. Failure to follow return procedure for the damaged item may result in a charge for the free replacement item. Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case, Lumtopia will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.
If you would like to cancel an order that has not shipped from our store or the manufacturer, simply contact one of our sales associates at. Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation. Please be aware that some items may have already shipped from our store or the manufacturer and be in route for final delivery to you. In such a case, cancellation fees may apply. Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs. Some items that are custom made or built-to-order cannot be cancelled.
If you are cancelling an order due to backorder, we recommend you first call our store to verify the accuracy of the date before making your final decision. There are times when manufacturers have stated items as backordered, only to find that they have already shipped or are going out the next day. On the other hand, if the item is truly unavailable for an extended period, we sincerely apologize for the delay. Please note that since a cancellation request is time sensitive, please do not email or leave voice messages regarding your intention as it may slow the process down. It is important that you get a hold of a store associate directly at customerservice@lumtopia.com.
Your privacy is important to Lumtopia. This privacy statement provides information about the personal information that Lumtopia’s online catalog and commerce system collects, and the ways in which Lumtopia uses that personal information.
Lumtopia may collect and use the following kinds of personal information:
Lumtopia may use your personal information to:
Where Lumtopia discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Lumtopia may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Lumtopia will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Lumtopia will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.
Information that Lumtopia collects may be stored and processed in and transferred between any of the countries in which Lumtopia operates to enable the use of the information in accordance with this privacy policy. You agree to such cross-border transfers of personal information.
Lumtopia may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.
This website contains links to other websites. Lumtopia is not responsible for the privacy policies or practices of any third party.
If you have any questions about this privacy policy or Lumtopia's treatment of your personal information,
please write to:
lumtopia.com
60 Hoffman Ave
Hauppauge, NY 11788
Phone: 631-499-6664
While every effort is made to ensure that the content of this website is accurate, the website is provided "as is" and Lumtopia makes no representations or warranties in relation to the accuracy or completeness of the information found on it.
In no event will Lumtopia be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website.
